Shipping & Delivery
After ordering online, you will receive an email confirmation from Viktoriya Graham containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few hours of ordering. We will attempt to send your goods via Royal Mail (or your preferred mailing method) within five working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at firstname.lastname@example.org
Returns & Refunds
If for any reason you are not completely satisfied with your purchase we will give you a 5 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been discolored or broken. All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Viktoriya Graham will not be responsible or parcels lost or damaged in transit if you choose not to insure. Goods can also be returned personally. Please contact us to make further arrangements.
Tracking Your Order
To track your parcel, you'll first need to enter your tracking number into the Royal Mail tracking number box, and click 'Track This Parcel'. If you are unsure of your order number, you can find it on your booking confirmation email.
100% Secure Ordering
In order to use the Viktoriya Graham website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Viktoriya Graham is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at firstname.lastname@example.org
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by subscribing to our website and updating your details there or by emailing us at email@example.com
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.